Carolinas Poison Center
Carolinas Poison Center’s Online Chat Sessions are to be used for non-urgent, non-life threatening communication. If you have an urgent or life threatening issue, call 911 or go to the nearest emergency room.
Use of Chat Session
By engaging in a Chat Session, you give permission to Carolinas Poison Center to provide you with assistance. You understand that Carolinas Poison Center will only be able to diagnose and make recommendations for your condition based upon information that you provide. You are responsible for providing truthful, accurate and complete information, and acknowledge that any failure to do so could result in a wrong diagnosis or recommendations that could be harmful or ineffective. If you fail to provide information that is required to assist you, Carolinas Poison Center reserves the right to terminate the Chat Session.
You are responsible for complying with all instructions and recommendations provided by Carolinas Poison Center, which may include a recommendation to seek the advice of a physician or other qualified health care provider or treatment from a hospital, emergency room, urgent care or other health care facility. Carolinas Poison Center is not liable for your failure to follow any recommendations that are made. You will have the opportunity to ask questions about any diagnosis or recommendations, and it is your responsibility to ask such questions.
You may not use a Chat Session for improper or unlawful purposes. If Carolinas Poison Center determines, in its sole discretion, that you are acting in an inappropriate, unauthorized, illegal, threatening or harassing manner, Carolinas Poison Center reserves the right to terminate your use of and access to Chat Sessions.
Providing Your Information
During a Chat Session, you may be asked to provide personal or demographic information, such as name, age and zip code, that will allow Carolinas Poison Center to better address your concerns. Carolinas Poison Center is committed to your privacy. Any personal information you share will be kept confidential and will be used or disclosed only in compliance with applicable state and federal laws, including HIPAA.
Chat Session Security and Privacy
While security measures are in place to protect the privacy of the information transmitted through a Chat Session, you understand that communicating over the Internet carries some level of risk. You also understand that there is no guarantee of anonymity when communicating over the Internet. You are responsible for the security of any device you use to access a Chat Session and for the privacy of your surroundings. If you store any information from your Chat Session, you are responsible for protecting that information. Carolinas Poison Center may keep records of your Chat Session through notes, transcripts or other means. Any such records will be stored in a secure manner and will be used or disclosed only in compliance with applicable state and federal laws, including HIPAA.
Disclaimer; Release and Indemnity
CAROLINAS POISON CENTER PROVIDES CHAT SESSIONS ON AN “AS IS” BASIS WITHOUT WARRANTY, EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING, CAROLINAS POISON CENTER DOES NOT WARRANT OR GUARANTEE THE AVAILABILITY OR TIMELINESS OF CHAT SESSIONS OR THAT THEY WILL FUNCTION WITHOUT DELAY, INTERRUPTION, ERROR OR LOSS OF DATA.