North Carolina Poison Control
Terms of Use for Online Chat Sessions

North Carolina Poison Control’s Online Chat Sessions are to be used for non-urgent, non-life threatening communication. If you have an urgent or life threatening issue, call 911 or go to the nearest emergency room.

By initiating an Online Chat Session with North Carolina Poison Control (a “Chat Session”), you agree to be bound by the following Terms of Use:

Use of Chat Session

By engaging in a Chat Session, you give permission to North Carolina Poison Control to provide you with assistance. You understand that North Carolina Poison Control will only be able to diagnose and make recommendations for your condition based upon information that you provide. You are responsible for providing truthful, accurate and complete information, and acknowledge that any failure to do so could result in a wrong diagnosis or recommendations that could be harmful or ineffective. If you fail to provide information that is required to assist you, North Carolina Poison Control reserves the right to terminate the Chat Session.

You are responsible for complying with all instructions and recommendations provided by North Carolina Poison Control, which may include a recommendation to seek the advice of a physician or other qualified health care provider or treatment from a hospital, emergency room, urgent care or other health care facility. North Carolina Poison Control is not liable for your failure to follow any recommendations that are made. You will have the opportunity to ask questions about any diagnosis or recommendations, and it is your responsibility to ask such questions.

You may not use a Chat Session for improper or unlawful purposes. If North Carolina Poison Control determines, in its sole discretion, that you are acting in an inappropriate, unauthorized, illegal, threatening or harassing manner, North Carolina Poison Control reserves the right to terminate your use of and access to Chat Sessions.

Providing Your Information

During a Chat Session, you may be asked to provide personal or demographic information, such as name, age and zip code, that will allow North Carolina Poison Control to better address your concerns. North Carolina Poison Control is committed to your privacy. Any personal information you share will be kept confidential and will be used or disclosed only in compliance with applicable state and federal laws, including HIPAA.

Chat Session Security and Privacy

While security measures are in place to protect the privacy of the information transmitted through a Chat Session, you understand that communicating over the Internet carries some level of risk. You also understand that there is no guarantee of anonymity when communicating over the Internet. You are responsible for the security of any device you use to access a Chat Session and for the privacy of your surroundings. If you store any information from your Chat Session, you are responsible for protecting that information. North Carolina Poison Control may keep records of your Chat Session through notes, transcripts or other means. Any such records will be stored in a secure manner and will be used or disclosed only in compliance with applicable state and federal laws, including HIPAA.

Disclaimer; Release and Indemnity

North Carolina Poison Control PROVIDES CHAT SESSIONS ON AN “AS IS” BASIS WITHOUT WARRANTY, EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING, North Carolina Poison Control DOES NOT WARRANT OR GUARANTEE THE AVAILABILITY OR TIMELINESS OF CHAT SESSIONS OR THAT THEY WILL FUNCTION WITHOUT DELAY, INTERRUPTION, ERROR OR LOSS OF DATA.

YOU AGREE THAT NONE OF North Carolina Poison Control, ITS AFFILIATES, OR ITS OR THEIR DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR REPRESENTATIVES (THE “RELEASED PARTIES”) SHALL HAVE ANY LIABILITY TO YOU UNDER ANY THEORY OF LIABILITY OR INDEMNITY IN CONNECTION WITH YOUR ACCESS TO OR USE OF ANY CHAT SESSION. YOU HEREBY RELEASE AND FOREVER WAIVE ANY AND ALL CLAIMS YOU MAY HAVE AGAINST THE RELEASED PARTIES IN CONNECTION WITH YOUR ACCESS TO OR USE OF ANY CHAT SESSION. YOU AGREE TO INDEMNIFY THE RELEASED PARTIES AGAINST ANY LOSSES, LIABILITIES OR EXPENSES (INCLUDING REASONABLE ATTORNEY’S FEES) INCURRED BY THE RELEASED PARTIES IN CONNECTION WITH YOUR VIOLATION OF THESE TERMS OF USE OR YOUR ACCESS TO OR USE OF ANY CHAT SESSION.

Miscellaneous

By initiating a Chat Session, you agree to be bound by these Terms of Use. North Carolina Poison Control may modify these Terms of Use at any time, and such modification will be effective upon posting. These Terms of Use and all Chat Sessions with North Carolina Poison Control are governed by the laws of North Carolina, and venue for any disputes shall be in the courts of Mecklenburg County, North Carolina.